Privacy Policy & Data Protection
At Travel with Sri Lanka by Hobby & Tours, protecting your personal data, itinerary preferences, and travel privacy is an essential part of our commitment to luxury hospitality.
We never sell, rent, or monetize your personal travel information. Your data is used exclusively to design, book, and execute your private Sri Lankan expedition.
1. Information We Collect
When you browse our website, request a custom itinerary quote, or book an expedition with Travel with Sri Lanka by Hobby & Tours, we collect specific categories of information necessary to deliver seamless travel services:
- Contact & Identity Details: Full name, country of residence, contact telephone / WhatsApp number, and email address.
- Travel & Logistics Logistics: Estimated arrival and departure flight details, party size, duration of stay, accommodation tier preferences, and dietary requirements.
- Official Regulatory Details: Passport numbers, nationality, and birth dates required exclusively by the Department of Wildlife Conservation (DWC) for national park safari permits, reserved 1st class Sri Lanka Railway tickets, and mandatory hotel registration compliance.
2. How We Use Your Information
Every piece of information collected is processed lawfully and strictly for travel operational requirements:
- To architect customized tour itineraries, calculate live cost breakdowns, and reserve luxury boutique hotels and private pool villas.
- To assign and brief your dedicated private chauffeur-guide with your flight schedule for on-time airport reception.
- To procure reserved tickets for high-demand experiences such as the Kandy-Ella scenic train and private 4x4 Yala/Wilpattu safari jeeps.
- To provide 24/7 dedicated concierge assistance via WhatsApp during your tour in Sri Lanka.
3. Sharing With Trusted Hospitality Partners
To fulfill your bespoke journey, we share strictly relevant operational details only with vetted service providers:
- Handpicked Hotels & Resorts: Guest names and dietary restrictions for room check-in and personalized service.
- National Park & Wildlife Authorities: Passenger manifests required by Sri Lankan conservation laws.
- Emergency Medical Providers: In the rare event of illness or accident, relevant medical or insurance information is communicated directly to licensed health facilities.
4. Data Security & Storage
We implement industry-standard organizational and technological safeguards. All client communications and form submissions are transmitted via Secure Socket Layer (SSL/TLS) encryption. Access to passport documents and sensitive details is restricted solely to authorized travel architects handling your direct reservation.
Upon the safe conclusion of your journey, non-essential temporary documents (such as passport copies used for railway reservations) are securely purged in accordance with our retention policy.
5. Cookies & Website Analytics
Our website utilizes minimal functional cookies to retain your chosen user preferences (such as dark mode theme and preferred currency selection: USD, EUR, GBP, LKR). We may utilize anonymous analytical metrics to monitor page load times and enhance interface navigation. We do not use third-party tracking pixels to track you across unrelated web properties.
6. Your Legal Rights
Regardless of your country of citizenship, we honor universal privacy rights:
- The right to request a full copy of the personal information we hold about you.
- The right to correct or update any outdated or inaccurate personal records.
- The right to request deletion of your information from our active client databases.
7. Privacy Inquiries & Contact
If you have questions, concerns, or requests concerning this Privacy Policy, our dedicated privacy and governance team can be reached at: